Terms of Service

These Terms of Service ("Terms") govern your organization's use of the Hone Studio platform ("Platform") operated by Hone Labs LLC ("Hone Labs," "we," "us," or "our"). By accessing or using the Platform, your organization ("Client," "you," or "your") agrees to these Terms.

If you have a separate written agreement with Hone Labs (such as a Master Services Agreement or Pilot Agreement), that agreement governs where it conflicts with these Terms.

1.1 Description

Hone Studio is an AI-assisted platform for institutional document generation, knowledge management, research, and conversational AI. The Platform uses large language models (LLMs) and retrieval-augmented generation (RAG) to help organizations create, manage, and leverage their institutional knowledge.

1.2 AI-Generated Content

AI outputs may contain inaccuracies, omissions, or errors. Hone Labs does not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content. The Platform is a tool that assists human decision-making — it does not replace professional judgment.

1.3 Platform Changes

We may update, modify, or improve the Platform from time to time. For changes that materially affect functionality:

• Standard changes (bug fixes, UI improvements): No advance notice required
• Feature changes (new capabilities, workflow changes): Deployed to our canary environment first, then to production
• AI model changes: 14 days' advance notice per our AI Governance Policy
• Breaking changes (API changes, removed features): 30 days' advance notice

2.1 Account Authorization

Access to the Platform is restricted to authorized users designated by the Client. Authorization is managed through email/domain allowlisting configured for each Client.

2.2 Account Responsibilities

The Client is responsible for:

• Designating which users are authorized to access the Platform
• Promptly requesting deprovisioning when a user's access should be revoked
• Ensuring authorized users understand and comply with the Acceptable Use Policy (available on request)
• Maintaining the security of any API keys issued to the Client

2.3 Account Suspension

We may suspend access to the Platform if:

• We reasonably believe the Client's use violates these Terms or the Acceptable Use Policy
• The Client's use poses a security risk to the Platform or other clients
• Required by law or legal process

We will provide reasonable notice before suspension when possible, and will work with the Client to resolve the issue promptly.

3.1 Your Data

• Client Content: All documents, knowledge base content, conversation history, research projects, and other materials you upload to or create within the Platform remain your property.
• AI-Generated Output: Content generated by the Platform based on your prompts, knowledge base, and instructions is owned by you.
• Export right: You may request a complete export of all your data at any time (see our Privacy Policy for details).

We do not claim ownership of any Client Content or AI-generated output produced for your organization.

3.2 Our Platform

Hone Labs retains all rights to:

• The Platform software, including its source code, architecture, algorithms, and user interface
• Our proprietary prompt engineering, processing pipelines, and retrieval and generation systems
• Platform improvements derived from aggregated, anonymized usage patterns (never from individual Client Content)
• The Hone Studio name, brand, and trademarks

3.3 License Grant

You to us: You grant Hone Labs a limited, non-exclusive license to process your Client Content solely to provide the Platform services. This license terminates when your data is deleted per our retention policy.

Us to you: We grant your authorized users a limited, non-exclusive, non-transferable license to access and use the Platform during the term of your agreement, subject to these Terms.

3.4 No Training on Your Data

We do not use your Client Content to train AI models, improve algorithms, or develop new products. Your data is processed solely to provide the Platform services. Our AI providers do not use your data for training. Zero-retention agreements are confirmed with Google and Perplexity, and requested from Anthropic and Cohere.

Use of the Platform is subject to our Acceptable Use Policy (available on request). Key restrictions include:

• No unauthorized access attempts or security testing without written authorization
• No sharing of credentials or API keys with unauthorized parties
• No uploading of data types beyond the Platform's intended scope (e.g., SSN, credit card numbers, medical records)
• No use of AI-generated content as the sole basis for decisions about student enrollment, grades, admissions, financial aid, employment, or disciplinary actions
• No attempts to manipulate AI behavior through adversarial prompts
• No misrepresentation of AI-generated content as human-authored where AI disclosure is required

5.1 Availability Target

5.2 Planned Maintenance

For planned maintenance expected to cause more than 5 minutes of downtime, we will provide 72 hours' advance notice via email to Client administrators.

5.3 Unplanned Outages

In the event of unplanned outages:

• We will notify affected Clients within 1 hour of detection for platform-wide outages
• We will provide hourly status updates for outages exceeding 4 hours
• We will provide a resolution notification within 2 hours of service restoration

5.4 AI Provider Dependencies

The Platform depends on third-party AI providers (Anthropic, Google, Cohere). During AI provider outages:

• AI-powered features (document generation, assistant, research, knowledge extraction) may be unavailable
• Core non-AI features (document browsing, knowledge base reading, workspace management) remain available
• We will communicate the status and estimated resolution

6.1 Standard Support

Support is provided via email at support@honelabs.dev during business hours (Eastern Time, Monday–Friday).

6.2 Response Times

7.1 Pricing

Platform access is provided under the pricing terms agreed in your Pilot Agreement, Master Services Agreement, or other written agreement. Fees are invoiced as specified in that agreement.

7.2 Overdue Payments

If payment is more than 30 days overdue, we may:

• Send a written reminder
• Suspend access after 15 days' written notice (Client data remains preserved)
• Terminate the agreement after 30 additional days of non-payment

We will not delete Client data due to non-payment without providing the data export opportunity described in Section 9.

8.1 Confidential Information

Each party agrees to protect the other party's Confidential Information with at least the same degree of care it uses for its own confidential information, and no less than reasonable care.

"Confidential Information" includes: Client Content, Platform source code and architecture, pricing terms, security configurations, and any information designated as confidential by the disclosing party.

8.2 Exclusions

Information is not Confidential Information if it: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is disclosed by a third party without restriction.

9.1 Term

These Terms are effective from the date the Client first accesses the Platform and continue for the duration specified in the applicable agreement, or until terminated as described below.

9.2 Termination for Convenience

Either party may terminate the agreement by providing 30 days' written notice.

9.3 Termination for Cause

Either party may terminate immediately if:

• The other party materially breaches these Terms and fails to cure within 15 days of written notice
• The other party becomes insolvent or subject to bankruptcy proceedings

9.4 Effect of Termination

Upon termination:

1. Data export window: Client has 30 days to request a data export
2. Data deletion: After the 30-day window, all Client data is soft-deleted (invisible in the Platform)
3. Permanent deletion: 30 days after soft deletion, all Client data is permanently deleted
4. Backup expiry: Client data naturally expires from backup rotation within an additional 7 days (Supabase Pro plan)
5. Certification: Written certification of complete deletion provided upon request

9.5 Business Continuity

In the event that Hone Labs ceases operations, we will:

1. Provide at least 90 days' advance notice to all active clients
2. Keep the Platform operational during the notice period for data export
3. Provide all clients with a complete export of their data in standard formats (JSON + original files)
4. Permanently delete all client data after the export window closes, with written certification

Your data is stored in standard formats (PostgreSQL, standard file types) and can be exported at any time — it is never locked into a proprietary format.

9.6 Survival

The following sections survive termination: Section 3 (Data Ownership), Section 8 (Confidentiality), Section 9.5 (Business Continuity), Section 10 (Limitation of Liability), Section 11 (Indemnification), and Section 13 (Governing Law).

10.1 Disclaimer of Warranties

Without limiting the above, Hone Labs does not warrant that:

• AI-generated content will be accurate, complete, or suitable for any purpose
• The Platform will be uninterrupted, error-free, or secure
• Defects will be corrected within a specific timeframe

10.2 Limitation of Damages

10.3 Exceptions

The limitations in this Section 10 do not apply to: (a) Hone Labs' obligations under Section 8 (Confidentiality); (b) Hone Labs' indemnification obligations under Section 11; or (c) liability that cannot be limited by applicable law.

11.1 By Hone Labs

Hone Labs will indemnify, defend, and hold harmless the Client from third-party claims alleging that the Platform (excluding Client Content) infringes a third party's intellectual property rights, provided the Client promptly notifies Hone Labs and provides reasonable cooperation.

11.2 By Client

The Client will indemnify, defend, and hold harmless Hone Labs from third-party claims arising from: (a) Client Content; (b) Client's use of the Platform in violation of these Terms or applicable law; or (c) Client's use of AI-generated content after human review and approval.

For higher education institution Clients:

12.1 School Official Designation

Where the Client is an educational institution subject to FERPA and has designated Hone Labs as a "school official" with a "legitimate educational interest" as defined under 34 CFR § 99.31(a)(1)(i), we access education records solely to provide the contracted Platform services. Clients are responsible for formally designating Hone Labs as a school official in their institutional FERPA policies.

12.2 FERPA Commitments

Hone Labs will:

• Not disclose education records except as permitted under FERPA and the applicable Data Processing Agreement
• Not use education records for any purpose other than providing the contracted services
• Maintain reasonable administrative, technical, and physical safeguards to protect education records
• Return or destroy education records upon contract termination (per Section 9.4)
• Notify the institution within 24 hours of confirming any unauthorized disclosure of education records

12.3 Data Processing Agreement

Use of the Platform for processing education records requires a signed Data Processing Agreement (DPA) with FERPA-specific terms. See our DPA Template or contact us for a customized agreement.

13.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

13.2 Dispute Resolution

The parties will first attempt to resolve disputes through good-faith negotiation. If a dispute cannot be resolved within 30 days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, or through litigation in the state or federal courts of Delaware.

13.3 Class Action Waiver

Each party agrees to resolve disputes with the other party on an individual basis and not as part of a class, consolidated, or representative action.

14.1 Entire Agreement

These Terms, together with any applicable Pilot Agreement, MSA, DPA, or Order Form, constitute the entire agreement between the parties regarding the subject matter hereof.

14.2 Amendments

We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice via email to Client administrators. Continued use of the Platform after the effective date of changes constitutes acceptance.

14.3 Assignment

Neither party may assign these Terms without the other party's written consent, except in connection with a merger, acquisition, or sale of substantially all assets.

14.4 Severability

If any provision of these Terms is held unenforceable, the remaining provisions continue in full force and effect.

14.5 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

For questions about these Terms:

Email

legal@honelabs.dev

Support

support@honelabs.dev

Security

security@honelabs.dev

Mailing Address

Hone Labs LLC
Berkshires, MA